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Welcome to the history of hospitality & lodging overview... Want to be in hospitality? Let's look at hospitality industry as a career. The product sold by the multi-billion-dollar hospitality industry is service. The main tool to achieve such always was and still is the human factor. Careers in the hospitality field one way or the other do require an understanding of direct contact with the guest. The accounting and the back of the house department will see less of a contact to guests than the frontdesk or sales, however in order for a hospitality business to run smooth all involved have to understand the importance of a good guest relations policy. Hospitality is a truly international field of work.
02/19/2007 07:31:06 PM |
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